Click below to view some of the commonly asked questions and answers on accessing online courses.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1598367834980{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 60px !important;padding-bottom: 0px !important;padding-left: 60px !important;}”][vc_column css=”.vc_custom_1598385854769{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_tta_accordion style=”flat” shape=”square” color=”white” c_icon=”triangle” active_section=”999″ no_fill=”true” collapsible_all=”true” el_class=”accordion” css=”.vc_custom_1598386223337{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #ffffff !important;border-left-color: #000000 !important;border-right-color: #000000 !important;border-top-color: #000000 !important;border-bottom-color: #000000 !important;}”][vc_tta_section title=”Password reset instructions” tab_id=”1663162661564-139522e5-6d6b” el_class=”acc-title”][vc_column_text css=”.vc_custom_1663162702322{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]Users with an existing member account are required to reset your password when you log in for the first time after July 10, 2020. Please enter your username\/email then select the \u201cLost your password\u201d option and follow the directions on screen to reset your password.<\/p>\n
Note that your new password should be at least eight characters and should include a combination of uppercase and lowercase letters, numbers, and special characters.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Browser requirements” tab_id=”browser-req” el_class=”acc-title”][vc_column_text css=”.vc_custom_1598324065928{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]For the best experience, please use one of the following browsers:
\nMicrosoft Edge; Google Chrome or Mozilla Firefox (Internet Explorer is no longer supported)[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Email already exists” tab_id=”1661335961871-393f70b7-b762″ el_class=”acc-title”][vc_column_text css=”.vc_custom_1663162764795{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]Each AREP website requires a unique email address. If you see the \u201cEmail already exists\u201d message during registration then you already have an account on this site or another AREP regional website (North America or Asia Pacific site accessed by clicking on the regional link at the bottom of the webpage). Please log in on the same AREP website where you created your account to view your course certificates or use a unique email address to register another account on the regional sites independently.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How to improve course performance” tab_id=”1600833448090-bb8a2913-13f5″ el_class=”acc-title”][vc_column_text css=”.vc_custom_1598324102000{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]If you experience slower than normal course playback, try the following to increase the speed:<\/p>\n
Microsoft Edge; Google Chrome or Mozilla Firefox[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why won\u00b4t my password save?” tab_id=”1663162812802-f709bfb4-9e53″ el_class=”acc-title”][vc_column_text css=”.vc_custom_1663162844847{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]Your new password should be at least ten (10) characters and should include a combination of uppercase and lowercase letters, numbers, and special characters. If the site won\u2019t accept your new password when resetting your password, please confirm your new password follows these rules and try again.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I change my account password?” tab_id=”1663162849963-f80c508b-c16b” el_class=”acc-title”][vc_column_text css=”.vc_custom_1663162927301{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]Yes. To change your password login (click on the green button, top right of website) and go to your dashboard (renamed green button, top right of website once logged in) and click on your Profile. Follow the on-screen instructions to change your password.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I take e-learning courses without registering?” tab_id=”1663162947840-db8937f6-974c” el_class=”acc-title”][vc_column_text css=”.vc_custom_1708540338593{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]Yes. Any courses under the tab “eLearning\u201d can be directly accessed without registration: navigate to the eLearning tab on the home screen, choose your topic area, then click on \u201cStart Non-Certificate Course\u201d from the list of course topics.<\/p>\n
Any courses under the tab \u201cCME\u201d can only be taken after registration and purchasing of the course. The certificates are then ready for download in the dashboard, after passing the test questions and completing the course evaluation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I register to receive a certificate?” tab_id=”1663163003266-6657e7ea-8f9e” el_class=”acc-title”][vc_column_text css=”.vc_custom_1663163789069{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]From the home screen click the \u201cMy eLearning Center\u201d button (green button, top right of website). Create a new account by clicking \u2018Create Account\u2019 or login to your existing account. Once logged in, go to dashboard by clicking on the green \u201cdashboard\u201d button at the top right of the website.<\/p>\n
From your dashboard page you can access all Certificate courses under the \u2018All Courses\u2019 tab. Click on any course. You will be taken to a course description page. Click \u2018Start Course\u2019 and your course will launch.<\/p>\n
Note: All Certificate courses must be taken from start to finish and you must pass the final assessment with 80% correct responses. Once the course is completed, you can close your course window by clicking on the \u2018Exit\u2019 link on the course window, and return to your dashboard where you will find your certificate under the \u2018Completed\u2019 tab. Certificates can then be printed directly from your dashboard.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I view courses that I\u00b4ve already started but did not get a chance to finish?” tab_id=”1663163124974-9db6bca2-b54c” el_class=”acc-title”][vc_column_text css=”.vc_custom_1663163142412{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]Simply log into the system and go to your \u201cdashboard\u201d. Near the top, you will see a tab that says \u201cIn Progress\u201d. Click this tab. Here you will see all the courses that you have started but not completed. To resume where you left off, click the course name. You will be directed to a course description page. Click, \u2018Start Course\u2019 and you can continue the course from where you left off.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long will my certificate remain available for printing?” tab_id=”1663163145734-f408e525-a509″ el_class=”acc-title”][vc_column_text css=”.vc_custom_1708540550121{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]Your certificate will remain available in your dashboard as long as you have the account.<\/p>\n
The validity of the ECMEC\u00aes <\/strong>however expires two years after the completion of the respective eLearning course.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How to print my certificate?” tab_id=”1663163162158-2bbd4bea-4fed” el_class=”acc-title”][vc_column_text css=”.vc_custom_1663163215681{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]In \u201cMy Dashboard\u201c, click on the \u201ccompleted\u201d tab, look for the course you completed. There is a Pdf icon to the right of the course title. You may download and print your certificate by clicking the icon.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I failed the test in the elearning course, how do I retake? ” tab_id=”1663163218837-d8d8885b-e578″ el_class=”acc-title”][vc_column_text css=”.vc_custom_1663163245039{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]Simply log into the system and go to your \u201cdashboard\u201d. At the top you will see a tab that says \u201cIn Progress\u201d. Click this tab; there you will see all the courses that you have not completed. To resume where you left off, click the course name and start the course from the course description page. Your course should open up in a new tab or window. Then, navigate directly to the final quiz by clicking on it from the course menu on the left side of the course.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”If I don’t pass the test in the eLearning, can I retake it?” tab_id=”1663163250555-94bff523-d365″ el_class=”acc-title”][vc_column_text css=”.vc_custom_1663163274414{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]Yes. However, we recommend that you review the course first. Restart the course from the course description page and click \u201cStart Course\u201d. Using the left side course Menu to navigate, review the sections of the course you need to review before attempting the test a second time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a fee for eLearning courses?” tab_id=”1663163278000-55711f75-3121″ el_class=”acc-title”][vc_column_text css=”.vc_custom_1708540469007{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]Courses under the tab \u201ceLearning\u201d are free of charge. The Advanced Renal Education Program\u2019s eLearning courses are brought to you by Fresenius Medical Care-Medical Information and Communication team for the purposes of allowing renal professionals to access free online educational materials and resources.<\/p>\n Courses under the tab “CME\u201d come with a fee of 15\u20ac per course. These courses all have accreditation from the European Accreditation Council for Continuing Medical Education (EACCME).The courses are provided by the Fresenius Medical Care – Clinical and Therapeutic Governance Team EMEA.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What score do I need to pass the eLearning test for a certificate?” tab_id=”1663163320409-7347ec05-184d” el_class=”acc-title”][vc_column_text css=”.vc_custom_1663163339921{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]In order to pass the test for eLearning courses, you must receive a score of 80% or higher.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When will new courses become available on the eLearning website?” tab_id=”1663163342566-4229a737-3824″ el_class=”acc-title”][vc_column_text css=”.vc_custom_1663163363697{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]New eLearning courses are released periodically, but not on a set schedule. Please check the website as we will post a notice about a new course on the home page banner. You would also receive an email announcement if you are registered on our website as an elearning participant.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who is the provider of the accreditation?” tab_id=”1708539897601-f0a90565-48da” el_class=”acc-title”][vc_column_text css=”.vc_custom_1708540097578{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]The provider is the Union Europ\u00e9enne des M\u00e9decins Sp\u00e9cialistes <\/a>\u00a0-European Accreditation Council for Continuing Medical Education<\/strong> (UEMS- EACCME\u00ae)<\/strong>. Credits on the certificates are European CME Credits (ECMEC\u00ae)<\/strong>. ECMEC\u00ae<\/strong>s are recognized in various countries in Europe<\/strong>. They can also be converted to\u00a0American Medical Association (AMA)<\/strong> PRA Category 1 Credits\u2122<\/em> by contacting the AMA.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I get CME certificates for eLearning courses?” tab_id=”1708540009366-81ff7bbc-3d52″ el_class=”acc-title”][vc_column_text css=”.vc_custom_1708540221183{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]You will find available CME courses by clicking on the CME tab on the navigation bar.<\/p>\n If you are not logged in, click \u201cLogin For CME Course\u201d and Log in with Username or Email & Password. Once logged in, click \u201cPurchase CME Course\u201d for the desired CME course. This will take you to the checkout page to complete the purchase and payment for the CME course. Once the purchase is complete, click \u201cStart CME Course\u201d.<\/p>\n Upon successful completion of the CME course(s), you may retrieve your CME certificate(s) via your Dashboard.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”If I do not pass the test in the CME course, can I retake it?” tab_id=”1708540161310-2fb8861c-90d6″ el_class=”acc-title”][vc_column_text css=”.vc_custom_1708540204127{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}”]In case you need to retake the test, you may do so by clicking on \u201cRetake quiz\u201d on the last page of the quiz which shows your scoring as well. Here you may also view the quiz to understand better where you may have picked the incorrect answer. After passing the test with 80% scoring or higher, you may collect your CME certificate from your Dashboard.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1598324828243{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}”][vc_column][vc_column_text css=”.vc_custom_1598385925277{padding-bottom: 20px !important;}”]For additional help, you may submit a support ticket:<\/strong><\/p>\n Enter your ticket details below. If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible.[\/vc_column_text][vc_row_inner][vc_column_inner] <\/p> <\/ul><\/div>\n